Shipping & Delivery

• Estimated Delivery Times:
  • Standard Shipping: 5 business days
  • Express Shipping: Next business days
  • International Shipping: 10-15 business days
    (Please note that delivery times are approximate and may vary due to external factors such as customs or carrier delays.)
• Shipping Costs:
  • Domestic Orders: “Free on orders over €100.00”
  • International Orders: “Calculated at checkout”
• Customers are responsible for providing accurate shipping details. We are not liable for delays or lost packages due to incorrect addresses.

Returns Policy

If you want to cancel an order or a return you can Contact us by phone on: +34 630189230

or by email at sergiocalderon@vddistro.com

or contacting directly with your Sales representative

Initiate the Return Request

• Action: The first step is to contact the company or visit the returns portal (if available) to initiate the return process.
• Details Needed: Provide essential information such as your order number, item(s) you wish to return, and the reason for the return. Some companies may require you to fill out a return form.

Prepare the Item for Return

• Action: Once the return request is approved, package the item securely to prevent any damage during shipping.
• Details Needed: Include the original receipt or packing slip if requested, and make sure the item is in its original condition (unused, with tags, and in the original packaging).

Ship the Item Back

• Action: Ship the item back to the company using the provided return label (if provided), or follow the company’s instructions for where to send the return.
• Details Needed: Ensure the item is sent within the specified return window and that you track the return shipment for confirmation.

These steps ensure a smooth return process for both the customer and the company.